GUIDE EXPRESS MOVERS&MPS

How do I secure my booking?

To  proceed with our services, we require a deposit to be paid. This  deposit reserves the date and the team for your service, ensuring a  smooth and timely relocation process.

There are also some items that I didn't  include in the original quote, although we have not decided about that.  Could you tell me how that would affect the price?

Adding  items not included in the original quote may impact the final price of  the service. To proceed with including these items, please provide a  photo for further assessment. Depending on the size, weight, and  quantity of the additional items, the price may be adjusted accordingly.

In some cases, the items are bespoke. Will  someone come around to assess if they can be dismantled, considering our  time concerns?

While  we don't schedule site visits for assessments, we can conduct another  brief video survey to address specific concerns regarding dismantling.  If the items are not permanently attached, such as built-in, glued, or  stapled furniture, we can disassemble and reassemble them similarly to  standard store-bought furniture. This will help us determine the best  approach for handling your bespoke items efficiently while addressing  your time constraints.

My move is subject to completion and I need to vacate the property by a certain time. How does this work?

The  team's arrival time is typically between 8:00-9:00 am. It's important  to note that your move is subject to completion, but leaving by 1:00 pm  shouldn't pose an issue as long as your personal belongings are packed  before the movers arrive. This time frame allows sufficient time for the  moving process while ensuring you meet your departure deadline.

Will your team reassemble any dismantled items?

Absolutely.  All items taken apart by our team will be reassembled at the  destination address. We ensure that none of the items are glued or  stapled during disassembly, making reassembly straightforward if  necessary. Your belongings will be returned to their original state upon  arrival at the destination.

Do you offer furniture dismantling and reassembly services?

We  provide furniture dismantling and reassembly services as needed. Our  team will assess each item on the day of the move to determine if  dismantling is required. For items that can't fit through doors in their  current state, we'll dismantle and reassemble them at the destination  address. Additionally, reassembling flat pack furniture (from new), such  as IKEA furniture, is available by prior agreement, at an hourly rate  charge.

Do you disconnect white goods such as washing machines and dishwashers, and is there an additional charge?

We  offer assistance with disconnecting washing machines and dishwashers,  provided it's a straightforward disconnection/reconnection. However,  please note that we are not plumbers, and we cannot take responsibility  for any leaks that may occur during this process. This is conducted  under the customer’s responsibility.

Can you reconnect appliances like the washing machine at the destination address, and is there an additional charge?

Our  team can assist with reconnecting the washing machine at the  destination address if it's a straightforward task. There is no extra  charge for this service. However, please note that we are not plumbers,  and we cannot take responsibility for any leaks that may occur during  this process. This is conducted under the customer’s responsibility.

Do you agree to transport some plants in tubs?

If it was agreed with us in advance, yes, we can transport plants.

How many parking bays should be secured for each moving truck, and where should they be located?

It's  essential to secure two parking bays for each moving truck within 20  metres of the front door, preferably on the same side of the road for  both the current and new addresses. It's important to consider the total  number of trucks needed for your service when arranging parking.

How can parking for the removal vans be secured for packing and moving day?

- suspend parking with the council (preferred if possible);
- provide parking permits and have the bays reserved for when the trucks arrive;
-  let your neighbours know that you are moving and require their help.  Ask them to free some parking spaces for you. We are positive they won’t  say no.

Who is responsible for parking charges or fines incurred during the packing/removal service?

Parking  charges or fines incurred during the packing/removal service are the  client's responsibility, and they will be added to the final bill unless  previously agreed with us to handle them.

How do we notify you of any damage to the goods, and is there a specific timeframe for notification?

For  goods that we deliver, you must inform us in writing of any visible  loss or damage at the time of delivery. Additionally, regardless of the  circumstances, notification must be provided within seven (7) days of  our delivery of the goods. Kindly check our T&C’s.

What packing services implies?

We  will carefully pack all your belongings and we will bring all the  necessary packing materials for the selected service to ensure your  items are well-protected during the move.
For moves within 25 miles  radius we use professional plastic removal crates which need to be  collected 1 week after the move, unless otherwise agreed.

Can I accompany the driver in the van during transportation?

Unfortunately,  we are unable to accommodate passengers in our vehicles for safety and  liability reasons. Our policy prohibits any unauthorised individuals  from travelling in the van with our drivers. However, rest assured that  our trained professionals will handle the transportation of your  belongings safely and efficiently without the need for additional  passengers.