If you are packing yourself, we recommend starting with non-essential items a few weeks before your move. Label every box clearly with the room name and contents to make unpacking easier.
We also offer a professional packing service if you would prefer our experienced team to safely pack your belongings for you.
Moving is the perfect opportunity to get rid of items you no longer need. Donate, recycle, or dispose of unwanted belongings before packing or before our team arrives to pack for you.
Pack passports, keys, chargers, medication, important documents, valuables, and a change of clothes in a separate essentials bag that stays with you during the move.
Ensure washing machines, dishwashers, and fridges are emptied, cleaned, and disconnected before moving day unless agreed otherwise in advance.
If you are packing fragile items yourself, please ensure they are wrapped carefully using bubble wrap, packing paper, or blankets, and clearly labelled as fragile.
Alternatively, our professional packing team can safely pack delicate and valuable items for extra peace of mind.
If possible, reserve a parking space close to your property for the removal vehicle to help speed up loading and unloading.
Inform your gas, electricity, water, broadband, and council providers about your moving date and update your address where necessary.
Before leaving your property, double-check cupboards, lofts, garages, sheds, and drawers to make sure nothing is left behind.
Moving day can be busy and stressful. If possible, arrange childcare or keep pets in a quiet, secure area away from the moving activity.
Our professional removals team is here to help make your move as smooth and stress-free as possible. Whether you choose to pack yourself or use our packing service, good preparation helps ensure everything runs efficiently on the day.
Moving Day Checklist
Being organised before moving day helps make the process smoother, quicker, and less stressful. Please use the checklist below to help prepare for your move before our removals team arrives.
Make sure all moving details have been confirmed in advance, including:
Please inform us beforehand if there are lifts, narrow staircases, parking restrictions, or anything else that may affect the move.
Prepare a separate bag or box containing important items you may need during the move or on your first night in your new home, such as:
Keeping these items separate will make them easier to access.
Please keep all important documents and valuable belongings with you during the move, including:
These items should not be packed onto the removals vehicle.
Unless agreed otherwise, all appliances should be disconnected and ready before moving day. Please remember to:
Some furniture may need to be dismantled to allow safe removal from the property.
We usually dismantle and reassemble furniture where necessary. However, if you decide to carry this out yourself, all dismantling must be completed before our team arrives.
Please note that furniture not dismantled by our team will not be reassembled by us at delivery.
Keep screws, bolts, and fittings together in labelled bags to make reassembly easier.
To help prevent damage during the move, we recommend protecting floors, carpets, and walls using:
If you require professional floor protection, we can provide this for an additional charge upon request.
Preparing an inventory of your belongings can help you stay organised during the move and may also assist for insurance purposes.
This can include:
Items such as laptops, jewellery, personal documents, medication, and sentimental belongings should remain with you rather than being loaded onto the removals vehicle.
Moving day can be long and tiring, so it is always helpful to keep refreshments available throughout the day.
If possible, arrange for children and pets to stay with family or friends during the move to help keep them safe and reduce disruption.
Please ensure payment arrangements have been agreed beforehand and that payment is ready before unloading unless alternative arrangements have been confirmed.
Before leaving the property, check all:
It is the customer’s responsibility to ensure nothing is left behind.
Keep all moving paperwork, contact numbers, and important information easily accessible throughout the day in case needed.
We also offer a professional packing service for customers who would prefer assistance preparing for their move. Our experienced team can safely pack everything from everyday household items to delicate and valuable belongings.
How do I secure my booking?
To proceed with our services, we require a deposit to be paid. This deposit reserves the date and the team for your service, ensuring a smooth and timely relocation process.
There are also some items that I didn't include in the original quote, although we have not decided about that. Could you tell me how that would affect the price?
Adding items not included in the original quote may impact the final price of the service. To proceed with including these items, please provide a photo for further assessment. Depending on the size, weight, and quantity of the additional items, the price may be adjusted accordingly.
In some cases, the items are bespoke. Will someone come around to assess if they can be dismantled, considering our time concerns?
While we don't schedule site visits for assessments, we can conduct another brief video survey to address specific concerns regarding dismantling. If the items are not permanently attached, such as built-in, glued, or stapled furniture, we can disassemble and reassemble them similarly to standard store-bought furniture. This will help us determine the best approach for handling your bespoke items efficiently while addressing your time constraints.
My move is subject to completion and I need to vacate the property by a certain time. How does this work?
The team's arrival time is typically between 8:00-9:00 am. It's important to note that your move is subject to completion, but leaving by 1:00 pm shouldn't pose an issue as long as your personal belongings are packed before the movers arrive. This time frame allows sufficient time for the moving process while ensuring you meet your departure deadline.
Will your team reassemble any dismantled items?
Absolutely. All items taken apart by our team will be reassembled at the destination address. We ensure that none of the items are glued or stapled during disassembly, making reassembly straightforward if necessary. Your belongings will be returned to their original state upon arrival at the destination.
Do you offer furniture dismantling and reassembly services?
We provide furniture dismantling and reassembly services as needed. Our team will assess each item on the day of the move to determine if dismantling is required. For items that can't fit through doors in their current state, we'll dismantle and reassemble them at the destination address. Additionally, reassembling flat pack furniture (from new), such as IKEA furniture, is available by prior agreement, at an hourly rate charge.
Do you disconnect white goods such as washing machines and dishwashers, and is there an additional charge?
We offer assistance with disconnecting washing machines and dishwashers, provided it's a straightforward disconnection/reconnection. However, please note that we are not plumbers, and we cannot take responsibility for any leaks that may occur during this process. This is conducted under the customer’s responsibility.
Can you reconnect appliances like the washing machine at the destination address, and is there an additional charge?
Our team can assist with reconnecting the washing machine at the destination address if it's a straightforward task. There is no extra charge for this service. However, please note that we are not plumbers, and we cannot take responsibility for any leaks that may occur during this process. This is conducted under the customer’s responsibility.
Do you agree to transport some plants in tubs?
If it was agreed with us in advance, yes, we can transport plants.
How many parking bays should be secured for each moving truck, and where should they be located?
It's essential to secure two parking bays for each moving truck within 20 metres of the front door, preferably on the same side of the road for both the current and new addresses. It's important to consider the total number of trucks needed for your service when arranging parking.
How can parking for the removal vans be secured for packing and moving day?
- suspend parking with the council (preferred if possible);
- provide parking permits and have the bays reserved for when the trucks arrive;
- let your neighbours know that you are moving and require their help. Ask them to free some parking spaces for you. We are positive they won’t say no.
Who is responsible for parking charges or fines incurred during the packing/removal service?
Parking charges or fines incurred during the packing/removal service are the client's responsibility, and they will be added to the final bill unless previously agreed with us to handle them.
How do we notify you of any damage to the goods, and is there a specific timeframe for notification?
For goods that we deliver, you must inform us in writing of any visible loss or damage at the time of delivery. Additionally, regardless of the circumstances, notification must be provided within seven (7) days of our delivery of the goods. Kindly check our T&C’s.
What packing services implies?
We will carefully pack all your belongings and we will bring all the necessary packing materials for the selected service to ensure your items are well-protected during the move.
For moves within 25 miles radius we use professional plastic removal crates which need to be collected 1 week after the move, unless otherwise agreed.
Can I accompany the driver in the van during transportation?
Unfortunately, we are unable to accommodate passengers in our vehicles for safety and liability reasons. Our policy prohibits any unauthorised individuals from travelling in the van with our drivers. However, rest assured that our trained professionals will handle the transportation of your belongings safely and efficiently without the need for additional passengers.
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