TERMS AND CONDITIONS

These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word “you” or “your”, it means the Customer. “We”, “us” or “our” means the Remover. These Terms and Conditions may be varied or amended only by prior written agreement. Your attention is drawn in particular to Clauses 4, 9, 10, 11 and 12, which set out our liability to you for loss of or damage to goods and property
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1. OUR QUOTATION

1.1 Our quotation, unless otherwise stated, does not include customs duties, inspections, or any other fees or taxes payable to government bodies. It does include us accepting liability for your goods, subject to Clauses 2.2, 3.2, 5.2, 5.3 and the provisions of Clauses 4, 9, 10, 11 and 12.

1.2 We may change the price or make additional charges if circumstances arise which were not taken into account when preparing our quotation and confirmed by us in writing. These include:

1.2.1 You do not accept our quotation in writing within 28 days, or the work is not carried out or completed within three months.

1.2.2 Our costs change because of currency fluctuations or changes in taxation or freight charges beyond our control.

1.2.3 The work is carried out on a Saturday, Sunday or Public Holiday, or outside normal hours (08:00–18:00), at your request.

1.2.4 We have to collect or deliver goods, at your request, above the ground floor and first upper floor.

1.2.5 If you collect some or all of the goods from our warehouse, we are entitled to make a charge for handing them over.

1.2.6 We supply any additional services, including moving or storing extra goods (these conditions apply to such work).

1.2.7 The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway.

1.2.8 We have to pay parking or other fees or charges in order to carry out services on your behalf.

1.2.9 There are delays or events outside our reasonable control which increase or extend the resources or time required to complete the agreed work.

1.2.10 We agree in writing to increase our limit of liability set out in Clause 9.1.1.

1.3 In any such circumstances, adjusted charges will apply and become payable.

1.4.1 All crates used for packing services must be collected no later than seven (7) days following the move, unless otherwise agreed in writing prior to the move.

1.4.2 All crates must be returned in the same condition as delivered:

• Dry
   
• Clean (no rubbish inside, no labels or any type of writing)
  If refurbishment works are being carried out, you must protect our crates accordingly and ensure they are not splashed with paint or building materials.
   

1.4.3 We do not collect used wrapping paper or any other rubbish when collecting crates.

1.4.4 Any missing or damaged crate will be charged at £25.00 per crate plus VAT.

1.4.5 If all crates are not returned at the same time or on the scheduled date, a hire charge will apply as follows:
£1.00 per crate per week, plus an additional fee of £45.00 for a second collection.
If the crates are kept for more than one week without any partial collection, the hire fee will be £1.00 per crate per week, with no additional collection charge.

2.1 Unless agreed by us in writing, we will not:

2.1.1 Dismantle or assemble unit or system furniture (flat-pack), fittings or fixtures.
2.1.2 Disconnect, reconnect, dismantle or reassemble appliances, fixtures, fittings or equipment.
2.1.3 Take up or lay fitted floor coverings.
2.1.4 Move items from a loft unless it is properly lit, floored and safe access is provided.
2.1.5 Hand over goods from our warehouse without a handling charge.
2.1.6 Move or store any items excluded under Clause 5.

2.2 Our staff are not authorised or qualified to carry out such work. You must employ a suitably qualified person to undertake these services.

3.1 It is your sole responsibility to:

3.1.1 Declare in writing the value of the goods being removed and/or stored. If the declared value is less than the true value, our liability under Clause 9.1 shall be reduced proportionally.

3.1.2 Obtain, at your own expense, all documents, permits, permissions, licences and customs documentation necessary for the removal.

3.1.3 Be present or represented during collection and delivery.

3.1.4 Ensure authorised signatures are provided on inventories, receipts, waybills, job sheets or other relevant documents.

3.1.5 Ensure that nothing intended for removal is left behind and nothing is taken in error.

3.1.6 Arrange proper protection for goods left in unoccupied or unattended premises or where third parties are present.

3.1.7 Properly prepare and stabilise all appliances and electronic equipment prior to removal.

3.1.8 Empty, defrost and clean refrigerators and freezers. We are not responsible for their contents.

3.1.9 Provide a contact address for correspondence during transit and/or storage.

3.1.10 Provide all necessary cables and remote controls for televisions so that they may be tested prior to packing.

3.2 Except in cases of our negligence or breach of contract, we shall not be liable for any loss, damage, cost or additional charge arising from your failure to comply with these responsibilities.
4. OUR RESPONSIBILITIES

4.1 We are responsible for delivering your goods to you, or producing them for your collection, undamaged. “Undamaged” means in the same condition as when they were packed or otherwise made ready for transport and/or storage.

4.2 If we have packed or otherwise prepared the goods for transport or storage, we remain responsible for delivering them undamaged.

4.3 If we fail to meet the responsibilities in 4.1 or 4.2, we will, subject to Clauses 9, 11 and 12, compensate you for the failure.

4.4 We will not compensate where Clauses 2.2, 3.2, 5.2 or 5.3 apply, unless the loss or damage results from our negligence or breach of contract.

4.5 If you do not declare the value of your goods, or do not require standard liability under Clause 9.1, we will not be liable unless the failure was due to our negligence or breach of contract.

4.6 Our liability under this clause will be determined according to Clauses 9 and 11.

5.1 Unless previously agreed in writing by a director or authorized representative, the following must not be submitted:

5.1.1 Prohibited or stolen goods, drugs, pornographic material, dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
5.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or similar items.
5.1.3 Plants or goods likely to encourage vermin or cause infestation or contamination.
5.1.4 Perishable items or items requiring a controlled environment.
5.1.5 Animals, birds or fish.
5.1.6 Goods requiring special licenses or government permission for export or import.

5.2 If we agree to move such goods, liability is only accepted in case of our negligence or breach of contract.

5.3 If goods are submitted without our knowledge, we may make them available for your collection. If uncollected within a reasonable time, we may dispose of them by court order and charge you for any related costs.

6.1 By entering into this Agreement, you guarantee:

6.1.1 The goods are your property, or
6.1.2 You have authority from the owners to enter into this contract and they are aware of these conditions.

6.1.3 You will indemnify us against any claim if 6.1.1 or 6.1.2 is false.

7.1 Charges depend on notice given. “Working days” are Monday to Friday, excluding Public Holidays.

7.1.1 More than 10 working days before removal: no charge
7.1.2 Between 5 and 10 working days: up to 30% of removal charge
7.1.3 Less than 5 working days: up to 60% of removal charge

8.1 Payment must be made before unloading on fixed-price jobs, and immediately after unloading on hourly-rate jobs. We reserve the right not to accept business/commercial card payments and do not accept AMEX.

8.2 Storage charges are payable by debit card, or if requested, by direct debit or standing order.

8.3 Late payment may incur an administrative charge of the larger of 10% of storage charges or £20 plus VAT.

8.4 Overdue sums will incur interest at 10% per annum above the Bank of England base rate, or £15 plus VAT, whichever is greater, from the due date until payment including accrued interest.

8.5 Debt collection fees of £15 plus VAT may apply per administrative step if we engage an agency or take additional actions due to non-payment.

9.1 Standard Liability

9.1.1 Subject to Clause 3.1.1, liability for loss or damage in breach of Clause 4 is determined under 9.1.2, 9.1.3 and 11, with a maximum of £50,000 unless agreed otherwise. Additional coverage may incur extra charges.

9.1.2 Liability is the lesser of repair or replacement cost, considering age and condition, subject to 9.1.1.

9.1.3 If the lost or damaged item is part of a set, liability covers only the individual item, not the set.

9.2 Limited Liability

9.2.1 If Standard Liability is not required, liability is limited to £40 per item in case of negligence or breach of contract, considering age and condition.

9.3 Standard Liability for international removals applies only if a detailed valuation is provided.

9.4 An “Item” is defined as:

• Entire contents of a box, parcel, package, carton, or similar container
   
• Any other object or thing moved, handled, or stored by us
   

9.5 Sentimental value: We do not cover sentimental value; only actual monetary value for repair or replacement is covered
10. DAMAGE TO PREMISES OR PROPERTY OTHER THAN GOODS

10.1 Because third-party contractors may be present, our liability is limited as follows:

10.1.1 If damage is caused by our negligence or breach, we will only repair the damaged area.

10.1.2 If damage occurs because you instructed us to move goods against our advice, we are not liable.

10.1.3 Any damage must be noted on the worksheet or delivery receipt as soon as possible.

11.1 Under Limited Liability, we are not liable for loss or damage due to fire or explosion unless caused by our negligence.

11.2 Under Standard or Limited Liability, unless negligent, we are not liable for loss/damage to:

11.2.1 Bonds, securities, stamps, manuscripts, electronic data, mobile phones
11.2.2 Plants or goods likely to encourage vermin or pests
11.2.3 Perishable items or items requiring controlled environment
11.2.4 Furs over £100, jewellery, watches, precious metals, money, coins, deeds
11.2.5 Animals, birds or fish

11.3 We are not liable for loss/damage caused by:

11.3.1 War, terrorism, hostilities, rebellion, acts of God, industrial action, or events beyond our control
11.3.2 Ionising radiation or radioactive contamination
11.3.3 Chemical, biological, electromagnetic weapons or cyber attacks
11.3.4 Indirect or consequential loss
11.3.5 Normal wear and tear, gradual deterioration, leakage, evaporation, or perishable/unstable goods
11.3.6 Vermin, moths, insects, damp, mould, mildew, rust
11.3.7 Cleaning, repair or restoration unless arranged by us
11.3.8 Atmospheric or climatic changes
11.3.9 Goods in containers not packed/unpacked by us
11.3.10 China, glassware, fragile items unless professionally packed/unpacked by us or subcontractor; owner-packed containers limited to £100 or actual value
11.3.11 Electrical/mechanical faults unless external damage is evident
11.3.12 Motor vehicle scratches/dents unless pre-collection condition report obtained
11.3.13 Vehicles driven under their own power, except for loading/unloading; loss of accessories only if lost with vehicle
11.3.14 Pre-existing or inherently defective goods
11.3.15 Monitors, screens, TVs handled without prior inspection with cables and remotes

11.4 No employee is individually liable for any loss or damage.

11.5 Liability ceases upon warehouse handover or completion of delivery (Clause 12.2).

12.1 Notify us in writing of visible loss/damage at delivery.

12.2 If you collect goods, notify at handover.

12.3 All claims must be made within 7 days of delivery, provided your account is up to date.

12.4 Extensions may be granted in writing if requested within 7 days of delivery; consent will not be unreasonably withheld.

13.1 We are not liable for delays unless due to our negligence or breach.

13.2 If delivery is impossible through no fault of ours, goods will go into storage at your expense.

13.3 Transit times are estimates; delays due to third parties or external factors do not make us liable unless negligent.

We may hold goods until all payments are made, including charges paid on your behalf. Storage and related costs apply while goods are held.

Disputes may be referred to an arbitrator from the Chartered Institute of Arbitrators, with costs at their discretion. This does not affect your right to court proceedings.

16.1 We may subcontract any work.

16.2 These conditions still apply to subcontracted work.

17.1 We choose the method and route for the work.

17.2 Unless agreed otherwise, other customers’ goods may be carried on the same vehicle/container.

We provide guidance on import/export regulations in good faith. You must verify information and seek advice independently.

This contract is subject to the law of the country where our office issuing the contract is located.

20.1 You must provide a correct address and notify us of changes. Notices are deemed received 48 hours after posting or upon personal delivery.

20.2 Email notifications are valid if the correct email is provided.

20.3 If unreachable, notices may be published in a local newspaper, considered received 7 days after publication; costs to find you are chargeable.

Inventory or receipt is accepted as accurate unless you notify us of errors within 10 days or a mutually agreed period.

Storage charges may be reviewed; 30 days’ notice will be provided for increases.

If charges are unpaid after 30 days’ notice, we may sell or dispose of goods and charge costs to you. Net proceeds are credited; we may recover any shortfall.

24.1 We will not end the contract if payments are up to date, except with 30 days’ notice.

24.2 You must give 10 working days’ notice to terminate storage; early release depends on account status.

24.3 Collection by another party requires proper ID and authority; liability ceases on handover.

Neither party is liable for delays or failures due to events beyond reasonable control that could not be foreseen, excluding general economic or market conditions.